TERMS OF BUSINESS

General Policy Statement

Cauliflower Group Ltd. value their close working relationship with their customers and aim at all times to produce the best possible product within an efficient timetable. With this in mind we have laid out below our terms and conditions for each of our main products covering all major aspects of our production process and customer service.

Online School Christmas Project

Cauliflower Cards is part of Cauliflower Group Ltd.

1. Project Organisation & Administration

By requesting a Christmas Project Pack the customer is not contracted in any way to take part in a project.
This is a school project and the organiser is responsible for the administration of all aspects of the process.
Parents will order directly online only.
Organisers will have access to a prioritised customer service team via the ticket system in their portal.
The Organiser will receive a packing list with their order. This must be checked carefully against goods received. The organiser must report via their portal any damaged or missing items within 7 working days of delivery and / or before the products are distribute.
If nothing is reported by the organiser, we will take this as confirmation that the delivery has arrived correctly and no replacement items are required.
All replacement items will be dispatched to the school establishment that registered to take part.
Logos will only be printed on the back of the cards if the organiser uploads this to their portal or and ticks that they wish it to be used before we collect the Artwork.
Schools who normally have less than 10 participants will be redirected to our Individual project process.

2. Commission Payments & Early Bird Deals

Commission - will only be payable on orders that are processed as part of the school order.
Commission Payments - are made to the organisation in January and early February. Commission Payments will be made by electronic transfer only. Payments will be made in the order we received the schools during the project.
Requests for a cheque payment for commission will incur a £5.00 handling & postage fee.
Unclaimed Commission - where no bank details have been provided commission will remain available to claim for a period of 2 years from the end of the Term the project took place. ie if you took part in a project Autumn 2025 - you will be able to claim your commission up until Dec 31st 2027.
Schools will not receive an invoice for purchases as parents have paid pay directly online - organisers can see a report of all purchases from their portal.
Early Bird Deals - Enhanced commissions are only paid to schools that get their artwork (with orders) to us by the early bird date they have registered for – we will honour early bird commission for schools that have attempted to return their artwork on the correct date but experienced a failed collection.
All failed collections should be reported to our customer service team within 24 hours.
Early Bird Dates are Limited - Schools must have registered with a date to qualify for an early bird promotion.

3. Parent Orders

Parents can only order online.
Artwork must be attached to the order form with the same unique code used for placing orders. If different codes are used we cannot match up the artwork with the order. (We scan the QR code so rewriting the alphanumeric code onto the form does not help in this process.)
Refunds for orders without artwork and orders that failed to get their artwork in for the School Order will be completed within a week of the school being processed.
We will print names on the back of the cards and greetings on the inside of the card as the customer entered them when they placed their order - this is automatically processed and there will be no free reprints of these products if the customer entered information incorrectly.
For efficiency and speed parents will only be able to communicate with the customer service team via a dedicated online parent support ticket system located in their portal.
All orders that are part of the ‘School Order’ will be returned to the school.
The Project Organiser is responsible for receipt of the goods & correct distribution of the products to parents.
The Project Organiser is responsible for reporting all missing items to Cauliflower Group Ltd before distribution, we will not replace any missing items once the products have been distributed.
Due to mugs & playing cards being boxed, parents should contact us directly to report a broken mug or an issue with the playing cards received – this must be completed by the 10th of January via our customer service ticket system: the message must contain an image of the issue.
Parents must raise a customer support ticket via their portal if there is a production issue with the product they received.
The 10th of January is the last date to raise an issue with a product.
Any production issues that has been reported by our last schools shipment day before the end of term will be reprinted and sent out to the school/organisation.
Any production issues that have been report after the end of term and before the 10th of January will be refunded.

4. Product Satisfaction

Cauliflower Group will reprint or refund, as appropriate, any products that are faulty as a result of inaccurate processing or errors in the print production on their part and are not included as limitations within this document.
Please email us within 7 working days of receipt with details of the school, child's name and code details along with the explanation of the error. Photos / return of items may be required as part of a refund process.
If the school logo is not received by the schools collection date - we cannot guarantee it will appear on the back of the cards.
Where artwork is received damaged beyond repair we will refund the order.
Cauliflower Group do not process individual personalised / custom orders outside of what is offered in the project as part of their school 'Christmas Project or Individual Project' Any artwork found with a customised order form will be returned and refunded.
All other refunds & reprints are at the management's discretion.

5. Data Entry /Custom Greetings & Text

We provide a range of fonts and emojis for you to use which we guarantee will print successfully. Where customers copy and paste emojis, graphics or own fonts we cannot be responsible for the outcome
The printing of wording & names are generated automatically from the text entered by the customer when the order was placed online. This is not a Cauliflower error and we will not replace these items. The customer may correct their entry and reorder.

6. Art Work Scope

Cauliflower Group can only produce the best possible results if the Artwork Guidelines are adhered to. A summary is located on the order form, & teachers guides and full details are available here: Christmas artwork guidelines
Where the artwork does not adhere to guidelines we will do our best to process this work but some detail may be lost.
Where your artwork is too close to the edge we will endeavour to keep as much in as possible and will add a white border to protect any further loss in the production process.
If you send in artwork that is not A5 or A4 in shape we will add a white border to change your artwork to the required shape.
Where a featured item on your design has dropped off in transit and does not appear on your finished product we will reprint this if we are able to repair your artwork digitally - this does not include missing background sequins, glitter or stars.
Where you have circled the orientation we will honour your choice - if you have not circled an orientation we will leave the design as portrait unless there is clear indication otherwise within the artwork (eg writing)
If you enclose two pieces of work with one form - unless there is a note we will only print the one attached to the form enclosed.
If your artwork goes over the edge of your design onto our order form these parts of your design will not feature in your final design.

7. Production Colour/Scale

The artwork will be cropped to optimise scale across our range of products and will not necessarily honour true scale - please take part in an individual project and include clear instructions if you wish to have true scale images.
Limitations in the digital printing spectrum coupled with the wide range of art materials we allow children to use, may result in some colours/shades not reproducing exactly. We cannot guarantee colour accuracy. You should expect only an approximate colour match.
Our ceramic mugs are manufactured in batches and therefore the white ceramic base colour on the mugs may vary between batches.

8. Late Artwork

If a customer placed an order but has missed the school deadline for handing in artwork at the school they can post it to us directly. There is a small window of opportunity for us to add your artwork to the rest of the school before the School Order goes into production but we will try our best.
Where 'Late Artwork' was not received before the School Order goes into production, orders will be refunded.
If the artwork came in with the school but the customer did not order before the shop closed - customers can still participate however orders can only be placed online once Cauliflower have booked in the customers school artwork. (a delivery charge for a home delivery may be incurred if the School Order has already gone into production.)
If the 'Late Artwork' arrives after the School Order goes into production and the customer has been refunded - when Cauliflower receive the 'Late Artwork' the customer will be able to place an order to be delivered to a home address – a delivery charge will be incurred.
Late artwork must be posted to: Late artwork department, Cauliflower Cards, Unit 7a Woolmer Way, Bordon, Hampshire, GU359QE. Large letter postage should be paid.
We will not pay surcharges for incorrect postage.
Returns of Late Artwork - Late artwork sent to us will only be returned if a stamped addressed envelope is provided.

9. New Orders & Reorders

All parents can place ‘New Orders’ once the Main School Order has gone into production. All New Orders will be posted to the parents address and delivery charge will be added at check out.

10. School/Head Teacher Orders

A5 cards with a custom greeting can be ordered online with the school order, or for delivery in early December. You will need the unique codes for the artwork you want to use.

11. Collection & Delivery

The registered organisation is eligible for One Free collection of artwork and Free deliveries related to the purchases from this collection. All other collections and deliveries organised by the organiser will at the schools cost or be charged against the organisations commission.
Ordered products may be delivered back to school separately due to different processing speeds. (mug production process is a slower process than card production).
Delivery Schedule – For schools who have completed their orders as per our instruction processes & have returned their artwork by our last advertised collection date we will endeavour to return all products ordered with the school order by the end of the first week of December.
Delays - Any anticipated delays in deliveries will posted on our Latest News Updates on our website towards the end of November.
We use track 24 services – however couriers may fail to honour this during the black Friday period and into early December, We will not take responsibility for delivery delays during this period.
Our products are tracked, if we receive a feasible proof of delivery (signed/photo of location) then we will consider the products have been delivered.
Products clearly lost in transit will be replaced or refunded.
School Artwork is not returned to schools as part of this project however an organiser can request a return from their portal – this must be done before the end of the Autumn Term.
All Artwork requested for a return will be returned in the New Year,
All Schools where no request to return artwork has been made will be shredded.

12. Events Beyond Our Control

Products will still be chargeable in the circumstance where we have manufactured bespoke products and there is a delay in delivering these products to you in the expected timescale, where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: Industrial action by third parties, riots and other civil unrest, floods, storms, earthquakes, acts of terrorism (threatened or actual), acts of war (declared, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.

In the event of any of the above:
We will inform you as soon as is reasonably possible;
We will take all reasonable steps to minimise the delay;
We will post updates on our website - if possible;
We reserve the right to cancel orders and refund where production of products has yet to commence or is unlikely to complete in the near future.
Customers will not have the right to request a refund on delayed products that have been manufactured or part way in process of manufacturing.
We will ensure delivery of your products at the soonest possible date;

13. Individual Orders

Artwork will be completed to the same scope as with the School Projects.
A preview of the artwork will be available in the customer portal before ordering.
Deliveries will be made to an address of your choice and carriage will be charged.

14. Bespoke Layup

A full editing / proofing & printing service for custom & charity cards is available up until the end of September only.
Layup charges will apply.

CAULIFLOWER CARDS

PART OF CAULIFLOWER GROUP LTD.

TERMS OF BUSINESS

General Policy Statement

Online School Christmas Project