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School Christmas project
frequently asked questions
Admin & Organisation:
Each school will have to have its own unique record. Please register each school separately.
Parents will pay online, through our online shop using a credit or debit card only. We cannot process payments over the phone, cash, or cheques.
You may, at any time see how much commission has been raised in your admin portal. Commission will be electronically paid to the bank account set up in the organisers portal in the January after your project - if no bank details have been added to your portal you will be emailed several reminders in January & February.
We do not pay commission by cheque - if you specifically require a cheque we will deduct a handling fee for postage and bank charges.
We will hold your commission for a maximum of 2 years only - you must claim your commission in this time or your claim will no longer be in date.
Yes, you can upload your school logo into the admin portal. Logos must be high-resolution jpg. The logo must be uploaded to the organiser’s portal before the artwork is ready to be sent back to us for it to appear as an option for the back of the cards.
Please contact customer services and request some additional forms. You must not photocopy the forms, as each form has a unique ordering code on it and is specially prepared for your school.
Both parents can order using the same unique code. You may wish to make a note of the code and hand out to the other party.
Confirm your collection a few days before your deadline. Your collection must be confirmed in your portal.(https://xmas.cauliflowergroup.co.uk/login) Please ensure that your bags are at the front office from 8.30am on the date given.
We offer one FREE collection from each registered setting. Any further collection will be charged at cost rate.
If the parent sends the artwork straight away within a few days of collection we will try and get it in with the school.
Any artwork not received or matched up with a school in time before the school is processed will have the order cancelled and refunded.
Set up an online account via the parent shop and add the codes from your children’s artwork forms - you will then be able to continue to place an order then when we have received your artwork.
You will receive an email confirmation to commence ordering when we have processed your artwork. This can be sent by Post or uploaded on our website.
Parents Ordering Questions:
Each pack you order, may have a different greeting.
3 lines of 23 characters.
5 lines of 50 characters.
Yes all our cards come with quality envelopes.
Yes you can place orders for all your children at one time:
• You must ensure you add each code for each child (each form is unique)
• When you add 1 code then you will be asked if you want to add another code or start shopping at this point add your next child's code.
• Another way to add another code – along top tool bar > select add 2024 code and add the next code
• Please ensure you order the correct code with the correct child's details
Both sets of artwork must then be returned to the school so that it can be sent to us for processing.
Each pack consists of 2 packs cards and 1 pack of gift labels. There is a saving of £2.50.
1x packs of Cards, 1x packs of gift labels, 2x A1 sheets of wrapping paper. 1 Mug, 1 Spiral.
We only take orders via our online shop – this is both for GDPR purposes and to ensure all details are correct.
We only take orders via our online shop – this is both for GDPR purposes and to ensure all details are correct.
Both parents can order using the same unique code your order will be linked to your email address.
No, our cards are ordered on the strength of the artwork. Your teacher will have a sample card to show the quality of our product.
This is only suitable for printing up to A4.
To get a replacement form follow these steps:
1. Log into account.
2. Select replace form.
3. Select the form you require with the correct code.
4. This is sent via email as A4 PDF.
5. Print and affix the artwork you would like to have printed on to this form.
6. Return it to the school.
• Try logging in using a different browser: Google chrome, edge, or safari.
• Ensure you have put the '/' when entering expiry date.
• Unfortunately Amazon fire tablets are not compatible.
Yes, we accept payment by American express.
Log in to your parent shop then follow these steps:
• Look at top tool bar.
• Select add 2024 code.
• Add code.
• Then you will be able to order products.
Follow these steps to add your code:
• From the parent shop look at the top tool bar.
• Select add 2024 code.
• Add code.
• Then you will be able to order products.
If you want to order 2023 and 2024 products you will need to place 2 separate orders.
For 2024* school orders you can only order:
• 12 x A6 cards
• Mugs
• Wrapping paper +tags
• Pack(s) of 16 gift labels
• Value pack
• Bumper pack
*school orders are always returned to the school and no carriage is charged, unless your order is late.
For 2023** orders you will be able to see a thumbnail of the artwork and you can order all goods above plus our reorder products these include:
• A5 Cards
**2023 orders incur postage costs under £50 and you will be asked for a home/return address.
These Orders are returned separately to the school orders.
• Simply log back into your parent shop.
• You will now see a thumbnail of the artworks for each order number.
• Order goods - you will also be able to order the reorder products at this time.
• Order and pay.
• You will be charged postage under £50 and you will be asked for a home/return address.
You can only order 1 design (artwork code) and have 1 greeting for value and bumper packs.
To fix this complete the following steps:
• Log in to parent shop.
• Select edit code.
• Choose code from drop down.
• Edit details e.g pupils name, class.
• Select update.
Parent Questions:
Yes they are, however to extend the life of your design, we suggest you handwash them.
Each pack consists of 2 packs cards and 1 pack of gift labels. There is a saving of £2.50.
No, our cards are ordered on the strength of the artwork. Your teacher will have a sample card to show the quality of our product.
Each pack you order, may have a different greeting.
Artwork Questions:
Sorry we are unable to scan artwork greater than A4.
Yes it could be smaller but the aspect ratio must be the same for example: A5
Yes this scans very well. Please make sure it is well secured.
Yes but really no more than 1cm.
We do not send artwork back to the customer unless requested by the school/organiser. We cannot send 1 piece from a school/group project, we have to return the whole school/group. This is normally done at the end of the project in January. Please contact the office to discuss your requirements.
The process the artwork goes through causes no damage however we can't guarantee that artwork isn't bent by courier companies in transit.
Some materials do not reproduce accurately: pale colour pencils shades, white on white, silver on white, some metallics. Please go to Artwork Guidelines.(javascript:void(0))
We don't process digital files as part of this project. However if you have had a photoshoot of your pupils we may request these digital files as these will achieve the best printed results.
Organisers Portal Questions:
No orders can be placed until you have added your class names in your portal.
Parents will pay for their orders on our online system using a credit or debit card. We cannot accept cheques or cash.
We ask you to choose a collection date when you register – this allows us to plan our temp recruitment and ensure everybody’s projects are returned in good time. For this reason it is difficult to change schools dates once the Autumn collections have started. If you need a few more days we can usually accommodate this. In an emergency we may be able to extend some school dates but as I am sure you can appreciate this extension can only be extended to limited numbers.
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