Christmas project

frequently asked questions

Admin & Organisation:

We have two schools, how do we place our order on line?


Each school will have to have its own unique record. Please register each school separately.




PARENT PAYMENTS: How do the parents pay?


Parents will pay for their orders on our online system using a credit or debit card. We cannot accept cheques or cash.




How does the Commission work?


You may, at any time see how much commission has been raised in your admin portal. Commission will be electronically paid to the bank account set up in the organisers portal in the January after your project - if no bank details have been added to your portal you will be emailed several reminders in January & February. We do not pay commission by cheque - if you specifically require a cheque we will deduct a handling fee for postage and bank charges. We will hold your commission for a maximum of 2 years only - you must claim your commission in this time or your claim will no longer be in date.




Can we have the school logo on the cards?


Yes you can upload your school logo into the admin portal. Logos must be high resolution jpg. The logo must be uploaded to the organisers portal before the collection date for it to appear as an option for the back of the cards.




What happens if I do not have enough forms?


Please contact customer services and request some additional forms. You must not photocopy the forms, as each form has a unique ordering code on it and is specially prepared for your school.




How do separated parents make orders?


Both parents can order using the same unique code. You may wish to make a note of the code and hand out to the other party.




Can we organise a second collection?


We offer one FREE collection from each registered setting. Any further collection will be charged at cost rate.




How do I book my courier?


Confirm your collection a few days before your deadline. Your collection must be confirmed in your portal. Please ensure that your bags are at the front office from 8.30am on the date given.




What happens if a parent places an order before the deadline but brings in the artwork after the collection has taken place?


If the parent sends the artwork straight away within a few days of collection we will try and get it in with the school. Any artwork not received or matched up with a school in time before the school is processed will have the order cancelled and refunded.




What does a parent do if they want to place an order but the deadline for orders has passed?


The parent will need to place a Late Artwork order from their online account - costs for layup and postage will be charged. It will also be the responsibility of the parent to post this in to us as Late Artwork.





PARENTS ORDERING QUESTIONS

We have two schools, how do we place our order on line?


Each school will have to have its own unique record. Please register each school separately.




PARENT PAYMENTS: How do the parents pay?


Parents will pay for their orders on our online system using a credit or debit card. We cannot accept cheques or cash.




How does the Commission work?


You may, at any time see how much commission has been raised in your admin portal. Commission will be electronically paid to the bank account set up in the organisers portal in the January after your project - if no bank details have been added to your portal you will be emailed several reminders in January & February. We do not pay commission by cheque - if you specifically require a cheque we will deduct a handling fee for postage and bank charges. We will hold your commission for a maximum of 2 years only - you must claim your commission in this time or your claim will no longer be in date.




Can we have the school logo on the cards?


Yes you can upload your school logo into the admin portal. Logos must be high resolution jpg. The logo must be uploaded to the organisers portal before the collection date for it to appear as an option for the back of the cards.




What happens if I do not have enough forms?


Please contact customer services and request some additional forms. You must not photocopy the forms, as each form has a unique ordering code on it and is specially prepared for your school.




How do separated parents make orders?


Both parents can order using the same unique code. You may wish to make a note of the code and hand out to the other party.




Can we organise a second collection?


We offer one FREE collection from each registered setting. Any further collection will be charged at cost rate.




How do I book my courier?


Confirm your collection a few days before your deadline. Your collection must be confirmed in your portal. Please ensure that your bags are at the front office from 8.30am on the date given.




What happens if a parent places an order before the deadline but brings in the artwork after the collection has taken place?


If the parent sends the artwork straight away within a few days of collection we will try and get it in with the school. Any artwork not received or matched up with a school in time before the school is processed will have the order cancelled and refunded.




What does a parent do if they want to place an order but the deadline for orders has passed?


The parent will need to place a Late Artwork order from their online account - costs for layup and postage will be charged. It will also be the responsibility of the parent to post this in to us as Late Artwork.





PARENT QUESTIONS:

Are your mugs dishwasher and microwave safe?


Yes they are, however to extend the life of your design, we suggest you handwash them.




What does the Value Pack consist of?


Each pack consists of 2 packs cards and 1 pack of gift labels. There is a saving of £2.50.




Do you provide a proof?


No, our cards are ordered on the strength of the artwork. Your teacher will have a sample card to show the quality of our product.




May I have more than one greeting?


Each pack you order, may have a different greeting.





ARTWORK QUESTIONS:

Can the artwork be bigger than A4?


Sorry we are unable to scan artwork greater than A4.




Can the artwork be smaller than A4?


Yes it could be smaller but the aspect ratio must be the same for example: A5




Can we use fabric / sewing work?


Yes this scans very well. Please make sure it is well secured.




Can the artwork be raised / thick?


Yes but really no more than 1cm.




Is artwork returned?


We will return artwork with your cards in this way it could be used for seasonal displays.




Does the artwork get damaged?


The process the artwork goes through causes no damage however we can't guarantee that artwork isn't bent by courier companies in transit. We look after the work carefully when we receive it and it is returned in the class envelopes inside heavy packing boxes when we return the cards.




Can any media be used for printing?


Some materials do not reproduce accurately: pale colour pencils shades, white on white, silver on white, some metallics. Please go to Artwork Guidelines.




Can we send in our own digital photos of children’s artwork?


We don't process digital files as part of this project. However if you have had a photoshoot of your pupils we may request these digital files as these will achieve the best printed results.





ORGANISERS PORTAL QUESTIONS:

Can the artwork be bigger than A4?


Sorry we are unable to scan artwork greater than A4.




Can the artwork be smaller than A4?


Yes it could be smaller but the aspect ratio must be the same for example: A5




Can we use fabric / sewing work?


Yes this scans very well. Please make sure it is well secured.




Can the artwork be raised / thick?


Yes but really no more than 1cm.




Is artwork returned?


We will return artwork with your cards in this way it could be used for seasonal displays.




Does the artwork get damaged?


The process the artwork goes through causes no damage however we can't guarantee that artwork isn't bent by courier companies in transit. We look after the work carefully when we receive it and it is returned in the class envelopes inside heavy packing boxes when we return the cards.




Can any media be used for printing?


Some materials do not reproduce accurately: pale colour pencils shades, white on white, silver on white, some metallics. Please go to Artwork Guidelines.




Can we send in our own digital photos of children’s artwork?


We don't process digital files as part of this project. However if you have had a photoshoot of your pupils we may request these digital files as these will achieve the best printed results.