Christmas project

frequently asked questions

Admin & Organisation:

We have two schools, how do we place our order on line?


Each school will have to have its own unique record. Please register each school separately.




PARENT PAYMENTS: How do the parents pay?


Parents will pay for their orders on our online system using a credit or debit card. We cannot accept cheques or cash.




How does the Commission work?


You may, at any time see how much commission has been raised in your admin portal. Commission will be electronically paid to the bank account set up in the organisers portal in the January after your project - if no bank details have been added to your portal you will be emailed several reminders in January & February. We do not pay commission by cheque - if you specifically require a cheque we will deduct a handling fee for postage and bank charges. We will hold your commission for a maximum of 2 years only - you must claim your commission in this time or your claim will no longer be in date.




Can we have the school logo on the cards?


Yes you can upload your school logo into the admin portal. Logos must be high resolution jpg. The logo must be uploaded to the organisers portal before the collection date for it to appear as an option for the back of the cards.




What happens if I do not have enough forms?


Please contact customer services and request some additional forms. You must not photocopy the forms, as each form has a unique ordering code on it and is specially prepared for your school.




How do separated parents make orders?


Both parents can order using the same unique code. You may wish to make a note of the code and hand out to the other party.




Can we organise a second collection?


We offer one FREE collection from each registered setting. Any further collection will be charged at cost rate.




How do I book my courier?


Confirm your collection a few days before your deadline. Your collection must be confirmed in your portal. Please ensure that your bags are at the front office from 8.30am on the date given.




What happens if a parent places an order before the deadline but brings in the artwork after the collection has taken place?


If the parent sends the artwork straight away within a few days of collection we will try and get it in with the school. Any artwork not received or matched up with a school in time before the school is processed will have the order cancelled and refunded.




What does a parent do if they want to place an order but the deadline for orders has passed?


The parent will need to place a Late Artwork order from their online account - costs for layup and postage will be charged. It will also be the responsibility of the parent to post this in to us as Late Artwork.





PARENTS ORDERING QUESTIONS

Why are some of the products not available to purchase?


The products not available are ‘Reorder Products’ – once we have shipped your school these will be available as reorder products and if ordered will be delivered directly to your home. When you log on to purchase reorder products you can purchase any of the products you have already purchased (you are able to change the greetings & backgrounds if required) as well as these additional products printed with your design.




May I have more than one greeting?


Each pack you order, may have a different greeting.




How many lines/characters can I have on my mug?


3 lines of 23 characters.




How many lines/characters can I have in my card greeting?


5 lines of 50 characters.




Do the cards come with envelopes?


Yes all our cards come with quality envelopes.




Can I order for more than one child in the same shopping basket?


Yes you can place orders for all your children at one time:

  • You must ensure you add each code for each child (each form is unique)
  • When you add 1 code then you will be asked if you want to add another code or start shopping at this point add your next childs code.
  • Another way to add another code – along top tool bar > select add 2020 code and add the next code
  • Please ensure you order the correct code with the correct childs details

Both sets of artwork must then be returned to the school so that it can be sent to us for processing.




What does the Value Pack consist of?


Each pack consists of 2 packs cards and 1 pack of gift labels. There is a saving of £2.50.




What is in a Bumper Pack?


2x packs of Cards, 2x packs of gift labels, 4x A1 sheets of wrapping paper. This is a saving of £6.00.




Can I order over the phone?


We only take orders via our online shop – this is both for GDPR purposes and to ensure all details are correct.




Can I pay by cheque?


We only take orders via our online shop – this is both for GDPR purposes and to ensure all details are correct.




How do separated parents make orders?


Both parents can order using the same unique code your order will be linked to your email address.




Do you provide a proof?


No, our cards are ordered on the strength of the artwork. Your teacher will have a sample card to show the quality of our product.




How big is the Jpeg image available to purchase?


This is only suitable for printing up to A4.




I have placed an order but lost artwork form!


To get a replacement form follow these steps:

  1. Log into account.
  2. Select replace form.
  3. Select the form you require with the correct code.
  4. This is sent via email as A4 PDF.
  5. Print and affix the artwork you would like to have printed on to this form.
  6. Return it to the school.




I am struggling to submit my card details


  • Try logging in using a different browser: Google chrome, edge, or safari.
  • Ensure you have not put the '/' when entering expiry date.
  • Unfortunately Amazon fire tablets are not compatible.




Does American express work?


Yes, we accept payment by American express.




I can only see last year’s artwork. Where do you add 2021 code?


Log in to your parent shop then follow these steps:

  • Look at top tool bar.
  • Select add 2021 code.
  • Add code.
  • Then you will be able to order products.




How do I add a code?


Follow these steps to add your code:

  • From the parent shop look at the top tool bar.
  • Select add 2020 code.
  • Add code.
  • Then you will be able to order products.




Can I order 2020 and 2021 school order at the same time?


If you want to order 2020 and 2021 products you will need to place 2 separate orders.

For 2021* school orders you can only order:

  • 12 x A6 cards
  • Mugs
  • Wrapping paper +tags
  • Pack(s) of 16 gift labels
  • Value pack
  • Bumper pack

*school orders are always returned to the school and no carriage is charged, unless your order is late.

For 2020** orders you will be able to see a thumbnail of the artwork and you can order all goods above plus our reorder products these include:

  • A5 Cards
  • Spiralbound notebook
  • A4 framed print
  • A3 canvas print
  • A6 Thank you postcards

**2020 orders incur postage costs under £50 and you will be asked for a home/return address.

These Orders are returned separately to the school orders.




I have received my goods and want to order more!


  • Simply log back into your parent shop.
  • You will now see a thumbnail of the artworks for each order number.
  • Order goods - you will also be able to order the reorder products at this time.
  • Order and pay.
  • You will be charged postage under £50 and you will be asked for a home/return address.




Can I order mixed packs of card designs with my value or bumper packs?


You can only order 1 design (artwork code) and have 1 greeting for value and bumper packs.




I’ve selected the wrong class or entered my child name wrong when entering the code!


To fix this complete the following steps:

  • Log in to parent shop.
  • Select edit code.
  • Choose code from drop down.
  • Edit details e.g pupils name, class.
  • Select update.





PARENT QUESTIONS:

Why are some of the products not available to purchase?


The products not available are ‘Reorder Products’ – once we have shipped your school these will be available as reorder products and if ordered will be delivered directly to your home. When you log on to purchase reorder products you can purchase any of the products you have already purchased (you are able to change the greetings & backgrounds if required) as well as these additional products printed with your design.




May I have more than one greeting?


Each pack you order, may have a different greeting.




How many lines/characters can I have on my mug?


3 lines of 23 characters.




How many lines/characters can I have in my card greeting?


5 lines of 50 characters.




Do the cards come with envelopes?


Yes all our cards come with quality envelopes.




Can I order for more than one child in the same shopping basket?


Yes you can place orders for all your children at one time:

  • You must ensure you add each code for each child (each form is unique)
  • When you add 1 code then you will be asked if you want to add another code or start shopping at this point add your next childs code.
  • Another way to add another code – along top tool bar > select add 2020 code and add the next code
  • Please ensure you order the correct code with the correct childs details

Both sets of artwork must then be returned to the school so that it can be sent to us for processing.




What does the Value Pack consist of?


Each pack consists of 2 packs cards and 1 pack of gift labels. There is a saving of £2.50.




What is in a Bumper Pack?


2x packs of Cards, 2x packs of gift labels, 4x A1 sheets of wrapping paper. This is a saving of £6.00.




Can I order over the phone?


We only take orders via our online shop – this is both for GDPR purposes and to ensure all details are correct.




Can I pay by cheque?


We only take orders via our online shop – this is both for GDPR purposes and to ensure all details are correct.




How do separated parents make orders?


Both parents can order using the same unique code your order will be linked to your email address.




Do you provide a proof?


No, our cards are ordered on the strength of the artwork. Your teacher will have a sample card to show the quality of our product.




How big is the Jpeg image available to purchase?


This is only suitable for printing up to A4.




I have placed an order but lost artwork form!


To get a replacement form follow these steps:

  1. Log into account.
  2. Select replace form.
  3. Select the form you require with the correct code.
  4. This is sent via email as A4 PDF.
  5. Print and affix the artwork you would like to have printed on to this form.
  6. Return it to the school.




I am struggling to submit my card details


  • Try logging in using a different browser: Google chrome, edge, or safari.
  • Ensure you have not put the '/' when entering expiry date.
  • Unfortunately Amazon fire tablets are not compatible.




Does American express work?


Yes, we accept payment by American express.




I can only see last year’s artwork. Where do you add 2021 code?


Log in to your parent shop then follow these steps:

  • Look at top tool bar.
  • Select add 2021 code.
  • Add code.
  • Then you will be able to order products.




How do I add a code?


Follow these steps to add your code:

  • From the parent shop look at the top tool bar.
  • Select add 2020 code.
  • Add code.
  • Then you will be able to order products.




Can I order 2020 and 2021 school order at the same time?


If you want to order 2020 and 2021 products you will need to place 2 separate orders.

For 2021* school orders you can only order:

  • 12 x A6 cards
  • Mugs
  • Wrapping paper +tags
  • Pack(s) of 16 gift labels
  • Value pack
  • Bumper pack

*school orders are always returned to the school and no carriage is charged, unless your order is late.

For 2020** orders you will be able to see a thumbnail of the artwork and you can order all goods above plus our reorder products these include:

  • A5 Cards
  • Spiralbound notebook
  • A4 framed print
  • A3 canvas print
  • A6 Thank you postcards

**2020 orders incur postage costs under £50 and you will be asked for a home/return address.

These Orders are returned separately to the school orders.




I have received my goods and want to order more!


  • Simply log back into your parent shop.
  • You will now see a thumbnail of the artworks for each order number.
  • Order goods - you will also be able to order the reorder products at this time.
  • Order and pay.
  • You will be charged postage under £50 and you will be asked for a home/return address.




Can I order mixed packs of card designs with my value or bumper packs?


You can only order 1 design (artwork code) and have 1 greeting for value and bumper packs.




I’ve selected the wrong class or entered my child name wrong when entering the code!


To fix this complete the following steps:

  • Log in to parent shop.
  • Select edit code.
  • Choose code from drop down.
  • Edit details e.g pupils name, class.
  • Select update.





ARTWORK QUESTIONS:

Can the artwork be bigger than A4?


Sorry we are unable to scan artwork greater than A4.




Can the artwork be smaller than A4?


Yes it could be smaller but the aspect ratio must be the same for example: A5




Can we use fabric / sewing work?


Yes this scans very well. Please make sure it is well secured.




Can the artwork be raised / thick?


Yes but really no more than 1cm.




Is artwork returned?


We will return artwork with your cards in this way it could be used for seasonal displays.




Does the artwork get damaged?


The process the artwork goes through causes no damage however we can't guarantee that artwork isn't bent by courier companies in transit. We look after the work carefully when we receive it and it is returned in the class envelopes inside heavy packing boxes when we return the cards.




Can any media be used for printing?


Some materials do not reproduce accurately: pale colour pencils shades, white on white, silver on white, some metallics. Please go to Artwork Guidelines.




Can we send in our own digital photos of children’s artwork?


We don't process digital files as part of this project. However if you have had a photoshoot of your pupils we may request these digital files as these will achieve the best printed results.





ORGANISERS PORTAL QUESTIONS:

My parents are not able to log on and place an order?


No orders can be placed until you have added your class names in your portal.




How do the parents pay?


Parents will pay for their orders on our online system using a credit or debit card. We cannot accept cheques or cash.




Can we delay our collection?


We ask you to choose a collection date when you register – this allows us to plan our temp recruitment and ensure everybody’s projects are returned in good time. For this reason it is difficult to change schools dates once the Autumn collections have started. If you need a few more days we can usually accommodate this. In an emergency we may be able to extend some school dates but as I am sure you can appreciate this extension can only be extended to limited numbers.