TERMS AND CONDITIONS

General Policy Statement 

Cauliflower Group Ltd. value their close working relationship with their customers and aim at all times to produce the best possible product within an efficient timetable. With this in mind we have laid out below our terms and conditions for each of our main products covering all major aspects of our production process and customer service.

Terms of Participation - Online School Christmas Project 

Cauliflower Cards is part of Cauliflower Group Ltd.

School/Organiser

  • By requesting a Christmas Project Pack the customer is not contracted in any way to take part in a project.

  • Parent will order directly online & Cauliflower Group will pay commission on completion of all orders including late and reorders.

  • If the school has signed up for an online project - orders and payments can only be placed online.

  • Commission Payments are made to the organisation in January.

  • Schools will not receive an invoice for purchases as parents have paid directly - organisers can see a report of all purchases from their log in.

  • If the school does not upload a logo to their portal before we collect the school there will be no logo printed on the back of the cards.

  • Organisers will have access to our customer service team via our Free Phone number.

 

Parent Orders

  • If the organisation is participating in an Online Project orders can only be placed online - there is no other method for payment accepted.

  • Artwork must be delivered to Cauliflower Group attached to the order form with the same code used for placing orders.  If different codes are used we cannot match up the artwork with the order. (We scan the QR code so rewriting the alphanumeric code onto the form does not help in this process.)

  • Refunds for unprinted orders will be refunded when our Christmas production is complete. (January)

  • Printing of online orders is a fully automated process. If parents incorrectly type in a name or a greeting this is what will be printed on the products - we will not refund for parents changing their mind about the names or spelling of names where they have entered the details incorrectly.

  • For efficiency and speed parents will only be able to communicate with the sales team via a dedicated online parents' ticket system. Our customer service team will call back if they cannot solve a problem from the raised ticket.

 

Product Satisfaction

  • Cauliflower Group will reprint or refund, as appropriate, any products that are faulty as a result of inaccurate processing or errors in the print production on their part and are not included as limitations within this document.

  • Please email us within 30 days of receipt with details of the school, child's name and code details along with the explanation of the error.

  • All other reprints are at the management's discretion.

  • Cauliflower Group do not process individual personalised / custom orders outside of what is offered in the project  as part of their school 'Christmas Project' Any artwork found with  a customised order form will be returned and refunded.

  • Cauliflower Group can only produce their best quality prints if the artwork guidelines are followed carefully. Any artwork that does not comply with the artwork guidelines will be processed but some details may be lost. (Most common examples are the cropping of important details due to incorrect size/shape of paper and/or positioning of important details within 1cm of the edge of original design. White or silver media applied to a white background and colour pencil drawings.)

  • Limitations in the digital printing spectrum coupled with the wide range of art materials we allow children to use may result in some colours/shades not reproducing exactly. We cannot guarantee colour accuracy. You should expect an approximate colour match.

 

Late Artwork

  • Late Artwork orders must be placed online from our website by parents who have missed the deadline. They must post a print out of their order confirmation along with artwork to: Late artwork department, Cauliflower Cards, Unit 52 Woolmer Way, Bordon, Hampshire, GU35 9QF. Large letter postage should be paid or your artwork will be delayed at the post office.

  • School/Head Teacher Orders - A5 cards with a custom greeting can be ordered online after you have received your order. You will need the codes of the artwork you want to order.

Delivery & Collection

  • The registered organisation will have One Free collection of artwork and Free deliveries related to the purchases from this collection.  All other collections and deliveries organised by the organiser will be charged against the organisations commission.

  • Ordered products may be delivered back to school separately due to different processing speeds. (mug production process is a slower process than card production).

Events Beyond Our Control 

Products will still be chargeable in the circumstance where we have manufactured bespoke products and there is a delay in delivering these products to you in the expected timescale,where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: Industrial action by third parties, riots and other civil unrest, floods, storms, earthquakes, acts of terrorism (threatened or actual), acts of war (declared,actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.

 

In the event of any of the above:

  • We will inform you as soon as is reasonably possible;

  • We will take all reasonable steps to minimise the delay;

  • We will post updates on our website – if possible;

  • We reserve the right to cancel orders and refund where production of products has yet to commence or is unlikely to complete in the near future.

  • Customers will not have the right to request a refund on delayed products that have been manufactured or part way in process of manufacturing.

  • We will ensure delivery of your products at the soonest possible date;

 

Reorders

  • These can only be made online.

Terms of Sale

Online Sales Policy

Terms of Participation - TRADITIONAL School Christmas Project 

Cauliflower Cards is part of Cauliflower Group Ltd.

Our primary customer is the school or organisation that has registered to take part in a project.

  • By requesting a Christmas Project pack the customer is not contracted in any way to take part in a project.

  • Invoices are emailed to customer when their order is dispatched. Payment is usually made online via a BACS payment. Details are located in the email.

  • Any cheques sent to us must be made out to 'Cauliflower Group Ltd'. The amount of funds raised should be deducted before payment is made.

  • Where the customer has not provided order forms and or payment for an order, Cauliflower Group will attempt to contact the customer but the job will be put on hold until the matter has been resolved. This may result in a delay in your printing.

Product Satisfaction

  • Cauliflower Group will reprint or refund, as appropriate, any products that are faulty as a result of inaccurate processing or errors in the print production on their part and are not included as limitations within this document.

  • Please email us within 30 days of receipt with details of the school, child's name and code details along with the explanation of the error.

  • All other reprints are at the management's discretion.

  • Where the customer or parent does not complete the required details on the order form, Cauliflower Group will use the following defaults:-

  • No logo uploaded to portal by delivery date - we will leave blank.

  • No child's name entered - no name will be printed.

  • No greeting chosen - card will be left blank inside.

  • If more than one greeting has been ticked we will only print one greeting.

  • Cauliflower Group can only produce their best quality prints if the artwork guidelines are followed carefully. Any artwork that does not comply with the artwork guidelines will be processed but some details may be lost. (Most common examples are the cropping of important details due to incorrect size/shape of paper and/or positioning of important details within 1cm of the edge of original design. White or silver media applied to a white background and colour pencil drawings.)

  • Limitations in the digital printing spectrum coupled with the wide range of art materials we allow children to use may result in some colours/shades not reproducing exactly. We cannot guarantee colour accuracy.

  • Cauliflower Group do not process individual personalised / custom orders as part of the school 'Christmas Project' Any artwork found with  a customised order form will be returned with a refund/credit note for the amount paid.

Late Artwork​

  • Late Artwork orders must be placed online from our website by parents who have missed the deadline. They must post a print out of their order confirmation along with artwork to: Late artwork department, Cauliflower Cards, Unit 52 Woolmer Way, Bordon, Hampshire, GU35 9QF.
    Ensure you affix a large letter stamp or your order will be delayed at the post office.

  • School/Head Teacher Orders - A5 cards with a custom greeting can be ordered online after you have received your order. You will need the codes of the artwork you want to order.

Delivery & Collection

  • The registered organisation will have One Free collection of artwork and Free deliveries related to the purchases from this collection.  All other collections and deliveries organised by the organiser will be charged against the organisations commission.

  • Ordered products may be delivered to school separately due to different processing speeds (eg. mug production process is a slower process than card production).

Events Beyond Our Control 

Products will still be chargeable in the circumstance where we have manufactured bespoke products and there is a delay in delivering these products to you in the expected timescale,where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: Industrial action by third parties, riots and other civil unrest, floods, storms, earthquakes, acts of terrorism (threatened or actual), acts of war (declared,actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.

 

In the event of any of the above:

  • We will inform you as soon as is reasonably possible;

  • We will take all reasonable steps to minimise the delay;

  • We will post updates on our website – if possible;

  • We reserve the right to cancel orders and refund where production of products has yet to commence or is unlikely to complete in the near future.

  • Customers will not have the right to request a refund on delayed products that have been manufactured or part way in process of manufacturing.

  • We will ensure delivery of your products at the soonest possible date;

Liability 

Consumer Rights & Bespoke – Made to Order Products

Bespoke Goods & Made to Order Products do not qualify for the 14 calendar day cooling off period – once you have placed an order and production has commenced your order cannot be cancelled or changed.

 

Bespoke Goods & Made to Order Products – Cannot be corrected or refunded due to customer error. Your product can be reordered and corrected during this process - discounts may be available in certain circumstances.

  • Cauliflower Group Ltd cannot guarantee the reliability of our web host providers (BT) and cannot be held responsible for any breaks in such services.

  • If a job is not completed (due to unforeseen circumstances) by a specified date given, Cauliflower Cards will not be liable for any consequential losses or compensation.

FREEPHONE: 0800 043 2273

 

 

Email: office@cauliflowergroup.co.uk

Unit 52 Woolmer Way,

Bordon, Hampshire,

GU35 9QF

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