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TERMS AND CONDITIONS

General Policy Statement 

Cauliflower Group Ltd. value their close working relationship with their customers and aim at all times to produce the best possible product within an efficient timetable. With this in mind we have laid out below our terms and conditions for each of our main products covering all major aspects of our production process and customer service.

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Terms of Participation - Online School Christmas Project 

Cauliflower Cards is part of Cauliflower Group Ltd.

School/Organiser

  • By requesting a Christmas Project Pack the customer is not contracted in any way to take part in a project.

  • Schools who normally have less than 10 participants will be redirected to the Individual project.

  • Parent will order directly online only.

  • Commission Payments are made to the organisation in January. Commission Payments will be made by electronic transfer only.

  • Requests for a cheque payment for commission will incur a £5.00 handling & postage fee.

  • Unclaimed commission – where no bank details have been provided -will remain available to claim for a period of 2 years from the end of the Term the project took place. ie if you took part in a project Autumn 2020 – you will be able to claim your commission up until Dec 31st 2022.

  • Commission will only be payable on artwork that is processed as part of the main school order.

  • Schools will not receive an invoice for purchases as parents have paid directly - organisers can see a report of all purchases from their log in.

  • If the school does not upload a logo to their portal before we collect the school there will be no logo printed on the back of the cards.

  • Individual customers will have the facility to choose to not have the logo on the back of cards when they order to enable protection of identity if required.

  • Organisers will have access to our customer service team via our Free Phone number.

  • The Organiser will receive a packing list with their order – please check this carefully against goods received. The organiser must report anything damaged or missing through their Portal Interface – if nothing is reported then we will take this as confirmation that the delivery has arrived correctly.

 

Parent Orders

  • Parents can only order online.

  • Artwork must be delivered to Cauliflower Group attached to the order form with the same code used for placing orders.  If different codes are used we cannot match up the artwork with the order. (We scan the QR code so rewriting the alphanumeric code onto the form does not help in this process.)

  • Refunds for unprinted orders will be refunded when our Christmas production is complete. (January)

  • We will print names and greetings as you have entered them on your order - this is automatically processed.

  • For efficiency and speed parents will only be able to communicate with the sales team via a dedicated online parents' ticket system. Our customer service team will call back if they cannot solve a problem from the raised ticket.

  • Unless you have placed a late order your order will be returned to the school. Your Organiser has a full delivery details.

  • Any missing items must be reported to the organiser as the first point of call – the organiser is responsible for receipt of the goods and will check the goods on arrival. Your organiser must report all missing items to Cauliflower Group Ltd on delivery on their Organisers Portal.

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Product Satisfaction

  • Cauliflower Group will reprint or refund, as appropriate, any products that are faulty as a result of inaccurate processing or errors in the print production on their part and are not included as limitations within this document.

  • Where artwork is received damaged beyond repair or digital artwork is too low a quality - we will refund on orders and the artwork will not be processed as the customer will not be happy with the quality of the product.

  • Please email us within 30 days of receipt with details of the school, child's name and code details along with the explanation of the error.

  • All other reprints are at the management's discretion.

  • The printing of wording & names are generated automatically from the order placed online this is not a Cauliflower error.

  • Cauliflower Group can only produce the best possible results if the Artwork Guidelines are adhered to - where you provide artwork that is in our do not use list we will do our best to process this work but some detail may be lost.( (Most common examples are the cropping of important details due to incorrect size/shape of paper and/or positioning of important details within 1cm of the edge of original design. White or silver media applied to a white background and colour pencil drawings.)

  • Where your artwork is too close to the edge we will endeavour to add a white border to protect important details.

  • If you send in artwork that is not A5 or A4 in shape we will add a white border to change your artwork to the correct size.

  • Where a featured item on your design has dropped off in transit and does not appear on your finished product we will reprint this - this does not include missing sequins, glitter or stars.

  • Where you have circled the orientation we will honour your choice - if you have not circled an orientation we will make a best judgement.

  • If you enclose two pieces of work with one form - unless there is a note we will only print the one attached to the form enclosed.

  • Where customers copy and paste emojis, graphics or own fonts we cannot be responsible for the outcome - we provide a range of fonts and emojis for you to use which we guarantee will print successfully.

  • If your artwork goes over the edge onto our order form these parts of your design will not feature in your final design.

  • If your logo is not received by your collection date - we cannot guarantee it will appear on the back of your card.

  • Cauliflower Group do not process individual personalised / custom orders outside of what is offered in the project  as part of their school 'Christmas Project or Individual Project' Any artwork found with  a customised order form will be returned and refunded.

  • Limitations in the digital printing spectrum coupled with the wide range of art materials we allow children to use may result in some colours/shades not reproducing exactly. We cannot guarantee colour accuracy. You should expect an approximate colour match.

  • Our ceramic mugs are manufactured in batches and therefore the white ceramic base colour on the mugs may vary between batches.

 

Late Artwork

  • Main School Order - If artwork is returned to school just after the collection of the main ‘School Order’ and we receive it in time we will process this with the school – please send this to us a soon as possible. If we can get this into the school bag before it is processed then commission for this order will be earned by the school and products will be returned with the rest of the school. If the artwork arrives after processing of the school has started then this artwork and its related order will become a ‘School 2 Order’.

  • School 2 Orders – are artwork that is sent into us late and your school has already started to be processed. We will continue to process these artwork orders but they will return to the school later than the Main School order usually in the first week of December onwards. No Commission is paid for these orders.

  • All orders placed before the 23rd November cut off, where artwork arrive later than the 26th November will have the order cancelled and will be automatically refunded.

  • Late Artwork orders must be placed online from our website by parents who have missed the 23rd November deadline. These will be delivered directly to the customers home address and a postage fee will be charged. Customers must post a print out of their order confirmation along with artwork to: Late artwork department, Cauliflower Cards, Unit 52 Woolmer Way, Bordon, Hampshire, GU35 9QF. Large letter postage should be paid or your artwork will be delayed at the post office.

  • New Orders & Reorders -Parents can reorder or order more products once the initial School Order has been processed and we release the shop for further orders. All New Orders and Reorders will be posted to the parents address and delivery charge will be added at check out.

  • School/Head Teacher Orders - A5 cards with a custom greeting can be ordered online. In early December. You will need the codes of the artwork you want to order.

  • Any Late artwork and individual artwork sent to us will only be returned if requested by the individual. The artwork will be kept for 6 months before being destroyed.

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Delivery & Collection

  • The registered organisation will have One Free collection of artwork and Free deliveries related to the purchases from this collection.  All other collections and deliveries organised by the organiser will be charged against the organisations commission.

  • Ordered products may be delivered back to school separately due to different processing speeds. (mug production process is a slower process than card production).

  • Artwork is not returned to schools unless specifically request - if requested we will return artwork in the New Year.

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Events Beyond Our Control 

  • Products will still be chargeable in the circumstance where we have manufactured bespoke products and there is a delay in delivering these products to you in the expected timescale, where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: Industrial action by third parties, riots and other civil unrest, floods, storms, earthquakes, acts of terrorism (threatened or actual), acts of war (declared, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.

 

In the event of any of the above:

  • We will inform you as soon as is reasonably possible;

  • We will take all reasonable steps to minimise the delay;

  • We will post updates on our website – if possible;

  • We reserve the right to cancel orders and refund where production of products has yet to commence or is unlikely to complete in the near future.

  • Customers will not have the right to request a refund on delayed products that have been manufactured or part way in process of manufacturing.

  • We will ensure delivery of your products at the soonest possible date;

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Terms of Sale

Online Sales Policy

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Returns & Refunds

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  • Consumer Rights & Bespoke – Made to Order Products

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  • Bespoke Goods & Made to Order Products do not qualify for the 14 calendar day cooling off period – once you have placed an order and production has commenced your order cannot be cancelled or changed.

 

  • Bespoke Goods & Made to Order Products – Cannot be corrected or refunded due to customer error. Your product can be corrected & reordered contact our customer service Team Via our Ticket System to organise a correction - discounts on reorders may be available in certain circumstances.

 

  • Orders are delivered to your project organiser – they also receive a list of everything we have packed. Any missing items must be reported to your organiser as the first point of call. Your organiser must report all missing items to Cauliflower Group Ltd on delivery.

 

  • Damaged products and items you are not happy with please contact our customer services via the Parent Ticket System – describe your problem and attach a photo. Our customer service team will be in touch to help you with your issue.

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Website

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  • Cauliflower Group Ltd cannot guarantee the reliability of our web host providers (BT) and cannot be held responsible for any breaks in such services.

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  • If a job is not completed (due to unforeseen circumstances) by a specified date given, Cauliflower Cards will not be liable for any consequential losses or compensation.

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Liability 

Consumer Rights & Bespoke – Made to Order Products

Bespoke Goods & Made to Order Products do not qualify for the 14 calendar day cooling off period – once you have placed an order and production has commenced your order cannot be cancelled or changed.

 

Bespoke Goods & Made to Order Products – Cannot be corrected or refunded due to customer error. Your product can be reordered and corrected during this process - discounts may be available in certain circumstances.

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  • Cauliflower Group Ltd cannot guarantee the reliability of our web host providers (BT) and cannot be held responsible for any breaks in such services.

  • If a job is not completed (due to unforeseen circumstances) by a specified date given, Cauliflower Cards will not be liable for any consequential losses or compensation.

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