ONLINE SALES POLICY
Cauliflower Group Ltd. value their close working relationship with their customers and aim at all times to produce the best possible product within an efficient timetable. With this in mind we have laid out below our terms and conditions for each of our main products covering all major aspects of our production process and customer service.
Card Project orders
They will be delivered according to the guidelines in your project pack - dates are located on your 'Admin Guide'.
Reorders: Please allow 5 working days from the date of placing your order to receiving your goods.
Please advise us on your order form of any special deadlines you require and we will endeavour to adjust your allocated project time slot accordingly. Call us to discuss special delivery options on 0800 043 2273.
Postal Service Provider
Card Project Orders will be delivered by Parcel Force on 24 hour delivery unless otherwise arranged.
Reorders unless oversized will be delivered by Royal Mail standard postal service unless otherwise organised.
Please call the office to assist you with your order. Costs for shipping will be based on the standard rate for the weight of the package and its destination - we do not add any mark up on our delivery costs.
BFPO orders can be organised.
Returns & Refunds
We pride ourselves in producing excellent products therefore if you are not happy with the goods you receive please call the office to inform us of your problem on 0800 043 2273.
Damage to your product and/or errors made on our part will be fully refunded or the product replaced if requested.
On return of incorrect or damaged goods Cauliflower cards will replace or refund goods sold as required.
All returned goods must be unused and in their original packaging.
Goods must be returned within 30 days.
Unfortunately refunds will not be made on sale of customised products where the customer is responsible for the error that has occurred
(ie customer spelling mistake, or provision of incorrect art work).
Disclaimer for Custom Products:
Products sold as part of a group Card Project:
Cauliflower Cards can only produce their best quality prints if the artwork guidelines are followed carefully. Any artwork that does not comply with the artwork guidelines will be processed but some details may be lost.
Limitations in the digital printing spectrum coupled with the wide range of art materials we allow children to use may result in some colours/shades not reproducing exactly. We cannot guarantee colour accuracy.
A proof will be printed free of charge if requested and our designer will work on your images to gain the results you require. On signing off the proof this will stand as confirmation that you are happy with the product.
PDF proofs may be a preferred method of signing off work for a customer and Cauliflower Cards will provide this service if requested. Printed products will have a different look and feel to screen versions and colours may slightly vary.
Bespoke Goods & Made to Order Products do not qualify for the 14 calendar day cooling off period – once you have placed an order and production has commenced your order cannot be cancelled or changed.
Bespoke Goods & Made to Order Products – Cannot be corrected or refunded due to customer error. Your product can be reordered and corrected during this process - discounts may be available in certain circumstances.
Events Beyond Our Control
Products will still be chargeable in the circumstance where we have manufactured bespoke products and there is a delay in delivering these products to you in the expected timescale,where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: Industrial action by third parties, riots and other civil unrest, floods, storms, earthquakes, acts of terrorism (threatened or actual), acts of war (declared,actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.
In the event of any of the above:
We will inform you as soon as is reasonably possible;
We will take all reasonable steps to minimise the delay;
We will post updates on our website – if possible;
We reserve the right to cancel orders and refund where production of products has yet to commence or is unlikely to complete in the near future.
Customers will not have the right to request a refund on delayed products that have been manufactured or part way in process of manufacturing.
We will ensure delivery of your products at the soonest possible date;
Cauliflower Cards Ltd
Unit 52 Woolmer Way
0800 043 2273 or 01420 477012