ONLINE SALES POLICY
Cauliflower Group Ltd. value their close working relationship with their customers and aim at all times to produce the best possible product within an efficient timetable. With this in mind we have laid out below our terms and conditions for each of our main products covering all major aspects of our production process and customer service.
Card Project orders
They will be delivered according to the guidelines in your project pack - dates are located on your 'Admin Guide'.
Reorders: Please allow 5 working days from the date of placing your order to receiving your goods.
Please advise us on your order form of any special deadlines you require and we will endeavour to adjust your allocated project time slot accordingly. Call us to discuss special delivery options on 0800 043 2273.
Postal Service Provider
Card Project Orders will be delivered by Parcel Force on 24 hour delivery unless otherwise arranged.
Reorders unless oversized will be delivered by Royal Mail standard postal service unless otherwise organised.
Please call the office to assist you with your order. Costs for shipping will be based on the standard rate for the weight of the package and its destination - we do not add any mark up on our delivery costs.
BFPO orders can be organised.
Returns & Refunds
We pride ourselves in producing excellent products therefore if you are not happy with the goods you receive please call the office to inform us of your problem on 0800 043 2273.
Damage to your product and/or errors made on our part will be fully refunded or the product replaced if requested.
On return of incorrect or damaged goods Cauliflower cards will replace or refund goods sold as required.
All returned goods must be unused and in their original packaging.
Goods must be returned within 30 days.
Unfortunately refunds will not be made on sale of customised products where the customer is responsible for the error that has occurred
(ie customer spelling mistake, or provision of incorrect art work).
Disclaimer for Custom Products:
Products sold as part of a group Card Project:
Cauliflower Cards can only produce their best quality prints if the artwork guidelines are followed carefully. Any artwork that does not comply with the artwork guidelines will be processed but some details may be lost.
Limitations in the digital printing spectrum coupled with the wide range of art materials we allow children to use may result in some colours/shades not reproducing exactly. We cannot guarantee colour accuracy.
A proof will be printed free of charge if requested and our designer will work on your images to gain the results you require. On signing off the proof this will stand as confirmation that you are happy with the product.
PDF proofs may be a preferred method of signing off work for a customer and Cauliflower Cards will provide this service if requested. Printed products will have a different look and feel to screen versions and colours may slightly vary.
If a job is not completed by our specified date given and the client no longer wishes to receive the goods, Cauliflower Cards will make a full refund on any payment made by the client. Cauliflower Cards will not be liable for any consequential losses or compensation.
Cauliflower Cards Ltd
Unit 52 Woolmer Way
0800 043 2273 or 01420 477012