Christmas project - TRADITIONAL Paper Order Form

frequently asked questions

Admin & Organisation:

How can we order some more Products?


You can order Online from our SHOP.




Do you make corrections to printed cards with an error?


We obviously attempt to limit any errors that occur at all as part of our production process however a small number of errors do occur. We will correct and resend out to individuals any corrections that are a result of an error on our part. Please phone our customer services and have your card number ready so that we can bring up your details. We scan all order forms and artwork so that we can refer to these whilst discussing any errors with you.




Where do I find information about corrections?


Our Terms and Conditions are sent out to schools and organisations as part of their paperwork for participation in our project, a copy of this is located in our footer. These will explain the following topics: • Why you might find a border on your artwork • Why your organisation name may not be on the back of the cards • How we process ambiguous spelling on order forms • Why your child's name may not be on the back of the cards • Why some of your child's design may be chopped off




My child has missed the school deadline. Can I still get products printed?


We do process late artwork however as it is not processed as part of a school we charge a handling fee similar to that charged for any individual work we complete. Please go to the Late Artwork Page for more details.




I have another child who would like to do a design. Can they send something in separately?


If you would like to send in an individual piece of work this is dealt with as an individual project. Please read our section on this site for Individual Orders and use the form provided for Individual Products.




Are your mugs dishwasher and microwave safe?


Yes they are, however to extend the life of your design, we suggest you handwash them.




Can I order a Mug without ordering a Card Pack?


Yes!





PARENT QUESTIONS:

How can we order some more Products?


You can order Online from our SHOP.




Do you make corrections to printed cards with an error?


We obviously attempt to limit any errors that occur at all as part of our production process however a small number of errors do occur. We will correct and resend out to individuals any corrections that are a result of an error on our part. Please phone our customer services and have your card number ready so that we can bring up your details. We scan all order forms and artwork so that we can refer to these whilst discussing any errors with you.




Where do I find information about corrections?


Our Terms and Conditions are sent out to schools and organisations as part of their paperwork for participation in our project, a copy of this is located in our footer. These will explain the following topics: • Why you might find a border on your artwork • Why your organisation name may not be on the back of the cards • How we process ambiguous spelling on order forms • Why your child's name may not be on the back of the cards • Why some of your child's design may be chopped off




My child has missed the school deadline. Can I still get products printed?


We do process late artwork however as it is not processed as part of a school we charge a handling fee similar to that charged for any individual work we complete. Please go to the Late Artwork Page for more details.




I have another child who would like to do a design. Can they send something in separately?


If you would like to send in an individual piece of work this is dealt with as an individual project. Please read our section on this site for Individual Orders and use the form provided for Individual Products.




Are your mugs dishwasher and microwave safe?


Yes they are, however to extend the life of your design, we suggest you handwash them.




Can I order a Mug without ordering a Card Pack?


Yes!





ARTWORK QUESTIONS:

Can the artwork be bigger than A4?


Sorry we are unable to scan artwork greater than A4.




Can the artwork be smaller than A4?


Yes it could be smaller but the aspect ratio must be the same for example: A5




Can we use fabric / sewing work?


Yes this scans very well. Please make sure it is well secured.




Can the artwork be raised / thick?


Yes but really no more than 1cm.




Is artwork returned?


We will return artwork with your cards in this way it could be used for seasonal displays.




Does the artwork get damaged?


The process the artwork goes through causes no damage however we can't guarantee that artwork isn't bent by courier companies in transit. We look after the work carefully when we receive it and it is returned in the class envelopes inside heavy packing boxes when we return the cards.




Can any media be used for printing?


Some materials do not reproduce accurately: pale colour pencils shades, white on white, silver on white, some metallics. Please go to Artwork Guidelines.




Can we send in our own digital photos of children’s artwork?


We don't process digital files as part of this project. However if you have had a photoshoot of your pupils we may request these digital files as these will achieve the best printed results.





FREEPHONE: 0800 043 2273

 

 

Email: office@cauliflowergroup.co.uk

Unit 52 Woolmer Way,

Bordon, Hampshire,

GU35 9QF

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