THE Art Project - Frequently asked questions
Admin & Organisation:
Can the artwork be bigger than A4?
Can the artwork be smaller than A4?
Yes it could be smaller but the aspect ratio must be the same for example: A5
Can we use fabric / sewing work?
Can the artwork be raised / thick?
Is artwork returned?
We will return artwork with your cards in this way it could be used for seasonal displays.
Does the artwork get damaged?
The process the artwork goes through causes no damage however we can't guarantee that artwork isn't bent by courier companies in transit. We look after the work carefully when we receive it and it is returned in the class envelopes inside heavy packing boxes when we return the cards.
Can any media be used for printing?
Some materials do not reproduce accurately: pale colour pencils shades, white on white, silver on white, some metallics. Please go to Artwork Guidelines.
PARENT QUESTIONS:
Are your mugs dishwasher and microwave safe?
Yes they are, however to extend the life of your design, we suggest you handwash them.
Do you make corrections to cards that have been printed with an error?
We will correct and resend out to individuals any corrections that are a result of an error on our part. Please phone our customer services and have your card number ready so that we can bring up your details. We scan all order forms and artwork so that we can refer to these whilst discussing any errors with you.
Where do I find information about corrections?
I have another child who would like to do a card can they send something in separately?
If you would like to send in an individual piece of work this is dealt with as an individual card. Please read our section on this site for Individual Cards and use the form provided for Individual Cards.
ARTWORK QUESTIONS:
Can the artwork be bigger than A4?
Can the artwork be smaller than A4?
Yes it could be smaller but the aspect ratio must be the same for example: A5
Can we use fabric / sewing work?
Can the artwork be raised / thick?
Is artwork returned?
We will return artwork with your cards in this way it could be used for seasonal displays.
Does the artwork get damaged?
The process the artwork goes through causes no damage however we can't guarantee that artwork isn't bent by courier companies in transit. We look after the work carefully when we receive it and it is returned in the class envelopes inside heavy packing boxes when we return the cards.
Can any media be used for printing?
Some materials do not reproduce accurately: pale colour pencils shades, white on white, silver on white, some metallics. Please go to Artwork Guidelines.
This project is available from January through to mid September.