THE Art Project - Frequently asked questions

Admin & Organisation:

Are your mugs dishwasher and microwave safe?


Yes they are, however to extend the life of your design, we suggest you handwash them.




How can we order some more products?


You can order Online from our SHOP.




Do you make corrections to cards that have been printed with an error?


We will correct and resend out to individuals any corrections that are a result of an error on our part. Please phone our customer services and have your card number ready so that we can bring up your details. We scan all order forms and artwork so that we can refer to these whilst discussing any errors with you.




Where do I find information about corrections?


Our Terms and Conditions are sent out to schools and organisations as part of their paperwork for participation in our project, a copy of this is located in our footer. These will explain the following topics: • Why you might find a border on your artwork • Why your organisation name may not be on the back of the cards • How we process ambiguous spelling on order forms • Why your child's name may not be on the back of the cards • Why some of your child's design may be chopped off




I have another child who would like to do a card can they send something in separately?


If you would like to send in an individual piece of work this is dealt with as an individual card. Please read our section on this site for Individual Cards and use the form provided for Individual Cards.





PARENT QUESTIONS:

Are your mugs dishwasher and microwave safe?


Yes they are, however to extend the life of your design, we suggest you handwash them.




How can we order some more products?


You can order Online from our SHOP.




Do you make corrections to cards that have been printed with an error?


We will correct and resend out to individuals any corrections that are a result of an error on our part. Please phone our customer services and have your card number ready so that we can bring up your details. We scan all order forms and artwork so that we can refer to these whilst discussing any errors with you.




Where do I find information about corrections?


Our Terms and Conditions are sent out to schools and organisations as part of their paperwork for participation in our project, a copy of this is located in our footer. These will explain the following topics: • Why you might find a border on your artwork • Why your organisation name may not be on the back of the cards • How we process ambiguous spelling on order forms • Why your child's name may not be on the back of the cards • Why some of your child's design may be chopped off




I have another child who would like to do a card can they send something in separately?


If you would like to send in an individual piece of work this is dealt with as an individual card. Please read our section on this site for Individual Cards and use the form provided for Individual Cards.





ARTWORK QUESTIONS:

Are your mugs dishwasher and microwave safe?


Yes they are, however to extend the life of your design, we suggest you handwash them.




How can we order some more products?


You can order Online from our SHOP.




Do you make corrections to cards that have been printed with an error?


We will correct and resend out to individuals any corrections that are a result of an error on our part. Please phone our customer services and have your card number ready so that we can bring up your details. We scan all order forms and artwork so that we can refer to these whilst discussing any errors with you.




Where do I find information about corrections?


Our Terms and Conditions are sent out to schools and organisations as part of their paperwork for participation in our project, a copy of this is located in our footer. These will explain the following topics: • Why you might find a border on your artwork • Why your organisation name may not be on the back of the cards • How we process ambiguous spelling on order forms • Why your child's name may not be on the back of the cards • Why some of your child's design may be chopped off




I have another child who would like to do a card can they send something in separately?


If you would like to send in an individual piece of work this is dealt with as an individual card. Please read our section on this site for Individual Cards and use the form provided for Individual Cards.





This project is available from January through to mid September.